Contact the CEO Level Representative (sample script and letter)
(Non-legal request for foreclosure postponement or case escalation - EFFECTIVE!)
For additional information or help, please fill in the form below.
This is part of the Self-Help portion of Foreclosure Defense. See Foreclosure Defense for more tools and tips you can do in preparation for legal action.
For case escalation and last minute foreclosure postponement, we recommend contacting the CEO level directly. See Executive Contacts, second column.
You, the homeowner, can call the CEO area and request the help of an Executive Level Representative. We have found that this is the most effective action.
• "I am calling to request a foreclosure postponement." (sometimes this is sufficient) OR
• "I am calling to request a foreclosure postponement because...
> I would like time to sell my property (they may, or may not, require you to have your house listed). OR
> I am currently under modification review and have been unable to obtain status (Make sure it is in active review). OR
> I have a hardship letter, financial worksheet, and pay verification. (Use this to start the ball rolling for modification even if you are close to foreclosure. Normally for postponement it must be in ACTIVE review, not closed or not just requested of the CEO - this varies by servicer. Bank of America, for instance, requires that some paperwork be in so that they can ask the Investor for postponement). OR
• "I am calling to request escalation on my case." (if you are not getting reasonable response)
Note: If an Attorney calls on your behalf, he/she must have a Letter of Authorization on file with the Servicer. See Sample to follow or use: in Word format or PDF format. Under "Name of Person Being Authorized", the name of the lawyer must be stated.
Alternative: Call, with the attorney on the phone, and give a verbal authorization (this authorization may be good for only 24 hours). For future authorization, the homeowner or attorney will have to email or fax the Letter of Authorization to the Servicer. A Letter of Authorization (LOA) must be on file for any third party to speak on behalf of the homeowner.
When you get someone on the phone who is assigned to help:
Get the First name, Last name, Direct Phone Number and Email Address. To get the email address, ask, “Is your email (say whatever the pattern is, i.e. first name (dot) last name (at) wellsfargo.com), OR do you have a middle initial?” Note: if possible, send the email with a read receipt.
Recommended: follow up via Email:
SUBJECT line of email: Loan number and name(s) on the loan
BODY of note, for example:
Urgent: Foreclosure date January 3, 2012
Loan number 1234567 Jane Doe and John Doe
1234 Any Street
City, State Zip
Best contact: 555-555-1212 (cell)
Dear Mr. Howard:
I would like to request a postponement of the foreclosure on my primary residence which is scheduled for ________ (date). Thank you for overseeing my case -- or -- Thank you for assigning an executive level representative to oversee my case.
> I would like time to sell my property. OR
> I am currently under modification review and have been unable to obtain status. OR
> Attached is my hardship letter, financial worksheet, and pay verification. (Use this to start the ball rolling for modification even if you are close to foreclosure).
I can be reached directly at ________.
Request for additional help
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We look forward to speaking with you.
Sincerely, Anne Batte