|
|
|
|
Important Phone and Fax Numbers
|
Help this mission and others.
Please report wrong numbers and new numbers.
CHART 1: Loss Mitigation numbers for
Loan Modifications.
CHART 2: Short Sale/Liquidation numbers.
CHART 3: Bankruptcy Loss Mitigation numbers
for Loan Modifications.
1st Column: Fax number Letter of Authorization
(use ONLY for authorization).
2nd Column: Fax number for Documentation.
3rd Column: Phone number to use for follow up. |
NUMBERS FOR ESCALATION
Operation Restoration Escalation
(has numbers for most CEO areas) |
404-963-1082 |
HAMP Solution Center
(ensures Servicer Compliance) |
866-939-4469 |
| VA Loan help |
877-827-3702 |
| FHA National Service Center |
888-297-8685 |
Bank of Amer. HAMP escalation
(if Borrower does not receive trial agmt. or permanent modification). |
888-325-6435 | |
LOSS MITIGATION NUMBERS FOR LOAN MODIFICATIONS
| MORTGAGE SERVICER |
Fax No. Letter of Authorization |
Fax No. Hardship Documentation |
Borrower Follow-up Phone Number |
| American Home Mtg |
866-795-6529
866-809-6900 |
866-452-1857 |
877-304-3100 |
| Americas Servicing Co. |
866-453-6315
866-590-8910 |
866-590-8910 |
800-662-3806 |
| Aurora Loan Service |
303-728-7648 |
866-517-7976 |
800-550-0508 |
Bank of America
(use Countrywide numbers if loan formerly CW) |
805-520-5019 |
800-658-0395 |
800-846-2222 |
| Bank of America Equity (HELOC) |
|
|
800-963-6362 |
| B B & T |
252-293-9058 |
252-293-9058 |
800-827-3722 800-790-9502 |
| Carrington Mtg Svcs |
949-517-5170 |
949-517-5220 |
800-827-3722 |
| Chase Loss Mit |
888-249-1593 |
866-282-5682 |
877-838-1882 |
Chevy Chase Bank
(Sold to Capital One) |
301-939-4988 |
866-913-6123 |
800-933-9100 |
| Citimortgage |
480-753-7832 |
866-963-0651 |
800-283-7918 |
| Colonial Savings |
817-390-2345 |
817-810-4633 |
800-937-6303 |
| Countrywide |
805-520-5019 |
800-658-0395 |
877-744-7691 |
| EMC |
214-626-4704 |
214-626-4702 |
866-325-4314 |
| Everhome Mortgage |
904-281-6380 |
904-281-2337 |
800-669-7724 |
First Horizon
(First American handles loan mods) |
214-441-5794 |
817-826-1691 |
800-489-2966 |
|
GMAC Homecomings |
866-501-1610 |
866-340-7541
|
800-850-4622 |
| Greentree |
|
877-612-2422 |
877-816-9125 |
| HFC (handles HSBC) |
732-352-7519 |
732-352-7519 |
800-333-5848 |
| Homeq Servicing |
866-554-5325 |
866-554-5325 |
877-867-7378 |
| HSBC |
888-629-8590 |
888-629-8590
732-352-7519 |
888-648-3124 |
| IndyMac Bank |
269-353-2474 |
269-353-2474 |
877-736-5556 |
| JPMorgan Chase |
866-931-9938 |
|
800-848-9136 |
| Litton Loan Servicing |
713-314-4705 |
713-966-8820 |
800-548-8665 |
| Met Life Home Loans |
214-441-4594 |
214-441-4594 |
800-364-7662 |
| Midland Mortgage |
260-459-5390 |
260-459-5390 |
800-552-3000 |
| National City Mtg Co |
937-910-3333 |
937-910-3333 |
800-283-7918
800-622-5035 |
| Nationstar Mtg LLC |
972-315-6827 |
972-315-6827 |
888-850-9398 |
| Ocwen Mortgage Corp |
407-737-5693 |
407-737-6174 |
877-596-8580 |
Option One (changed to
American Home Mtg Svcs) |
949-790-8505 |
866-452-1837 |
877-304-3100 |
| Regions Bank |
601-554-2385 |
601-554-2973 |
800-748-9498 |
| RBC |
866-661-0782 |
866-661-0782 |
877-252-8226 |
| Saxon Mortgage |
817-665-7970 |
817-665-7970 |
888-325-3502 |
| SunTrust Mortgage |
804-745-8115 |
804-745-8115 |
800-443-1082-opt 3 |
| U.S. Bank |
904-268-7179 |
904-268-7179 |
888-780-3997 |
| Wachovia |
210-509-1174 |
866-834-7949 |
866-587-4014 |
| Washington Mutual |
843-673-3509
904-462-2378
800-225-5497 |
732-352-7519 |
888-926-8937-pri
888-708-4696-sub |
| Washington Mutual 2nd |
206-381-5422 |
866-931-9938 |
866-345-4676 |
| Wells Fargo Home Mtg |
866-917-1877 |
866-917-1877 |
877-216-8448 |
| Wells Fargo Equity |
866-834-7949 |
866-834-7949 |
866-587-4014 #2 |
This information is provided free of charge by Operation Restoration. Donations are critically needed to help this mission move forward. If this material has helped you or someone you love, please click on the Donate button below. May God bless you.
- Anne Batte, Executive Director
SHORT SALE CONTACT NUMBERS
| MORTGAGE SERVICER |
Fax No. Letter of Authorization |
Fax No. Hardship Documentation |
Borrower Follow-up Phone Number |
| American Home Mtg |
866-452-1837 |
866-452-1837 |
877-304-3100 |
| Americas Servicing Co. |
866-359-7363 |
866-359-7363 |
866-903-1053
|
| Aurora Loan Service |
866-517-7976 |
866-517-7976 |
866-521-3828 |
| Bank of America |
888-491-4947 |
888-491-4947 |
866-880-1232 |
| B B & T |
252-293-9058 |
252-293-9058 |
800-827-3722 |
| Carrington Mtg Svcs |
|
|
888.788.7306 |
| Chase |
866-282-5682 |
614-422-7259 |
866-316-9218 |
Chevy Chase Bank
(Sold to Capital One) |
|
|
972-372-3049 |
| Citimortgage |
866-963-0651 |
866-963-0651 |
866-272-4749
|
| Colonial Savings |
817-390-2345 |
817-390-2345 |
800-937-6303 |
| Countrywide |
888-491-4947 |
888-491-4947 |
866-880-1232 |
| EMC |
917-849-2677 |
917-849-2677 |
888-332-7856 |
| Everhome Mortgage |
704-281-2337 |
704-281-2337 |
866-680-2555 (NQS)
|
| First Horizon |
214-441-7392 |
214-441-7392 |
800-364-8662x33805 |
| GMAC Homecomings |
866-729-4644 |
866-729-4644 |
800-799-9250 |
| HFC (handles HSBC) |
|
|
800-365-6730x44412 |
| Homeq Servicing |
866-597-1227 |
866-597-1227 |
888-639-1102 |
| HSBC |
|
|
800-365-6730x44412 |
| IndyMac Bank |
626-583-1370 |
626-583-1370 |
866-355-7273 |
JPMorgan Chase
General number |
866-282-5682 |
866-282-5682 |
800-848-9136
866-345-4676 |
| Loan Care |
757-466-0380 |
757-466-0380 |
800-919-6227 |
| Litton Loan Servicing |
972-653-6389 |
972-653-6389 |
800-999-8501 |
| Met Life Home Loans |
214-441-7382 |
214-441-7392 |
877-844-8789 |
| Midland Mortgage |
405-767-5815 |
405-767-5815 |
800-552-3000 |
| National City Mtg Co |
440-546-6789 |
440-546-6789 |
877-NCM-CURE |
| Nationstar Mtg LLC |
469-549-2455 |
469-549-2455 |
888-480-2432 |
| Ocwen Mortgage Corp |
407-737-6300 |
407-737-6300 |
877-596-8580 |
| Option One (changed to American Home Mtg Svcs |
866-452-1837 |
949-790-8505 |
877-304-3100 |
| RBC |
866-661-0782 |
866-661-0782 |
877-252-8226 |
| Regions Bank |
601-554-2011 |
601-554-2011 |
800-748-9498 |
| Saxon Mortgage |
888-240-1885 |
888-240-1885 |
888-422-6451x255044 888-649-4816 |
| SunTrust Mortgage |
804-675-7399 |
804-675-7399 |
866-922-7364 |
| U.S. Bank |
866-354-8133 |
866-354-8133 |
800-365-7900 |
| Wachovia |
210-509-1174 |
210-257-2736 |
888-308-3964 |
| Wachovia Equity |
866-729-9592 |
866-729-9592 |
877-455-6091 |
| Washington Mutual |
866-220-4130 |
866-220-4130 |
877-533-8960 |
| Wells Fargo Home Mtg |
866-917-1877 |
866-917-1877 |
866-480-5004 |
| Wells Fargo Equity |
866-834-7949 |
866-834-7949 |
866-970-7821 |
This information is provided free of charge by Operation Restoration. Donations are critically needed to help this mission move forward. If this material has helped you or someone you love, please click on the Donate button below. May God bless you.
- Anne Batte, Executive Director
BANKRUPTCY LOSS MITIGATION NUMBERS FOR LOAN MODIFICATIONS
| MORTGAGE SERVICER |
Fax No. Letter
of Authorization |
Fax No. Hardship
Documentation |
Borrower Followup
Phone No. |
Consent Form Fax |
| American Home Mtg |
866-795-6529 |
866-795-6529 |
877-304-3100 |
866-795-6529 |
| Americas Servicing Co. |
866-452-1837 |
866-452-1837 |
888-237-9280 |
866-530-3609 |
| Aurora Loan Service |
303-728-7648 |
308-220-6694 |
800-550-0509 |
303-728-7648 |
| Bank of America |
716-635-7265 |
716-635-7236 |
716-635-2300 |
716-635-7236 |
| B B & T |
252-293-9058 |
252-296-7200 |
800-288-2116 |
704-289-7342 |
| Carrington Mtg Svcs |
800-486-5134 |
800-486-5134 |
877-267-4051 |
800-486-5134 |
| Chase Loss Mit |
888-249-1593 |
866-259-8385 |
877-838-1882 x5219 |
877-287-7559 |
Chevy Chase Bank
(Sold to Capital One) |
301-939-4988 |
301-939-4056 |
800-933-9100 |
301-939-4056
7- Phyillis Gosnell
13- KatrinaLishack |
| Citimortgage |
480-753-7832 |
866-989-2088, 2089 |
800-310-5734 |
866-989-2088, 2089 |
| Colonial Savings |
817-390-2345 |
817-390-2277 |
800-669-7724 |
817-390-2277 |
| Countrywide |
|
|
|
|
| EMC |
|
|
|
|
| Everhome Mortgage |
904-281-6380 |
904-281-6380 |
800-669-7724 |
904-281-6380 |
First Horizon
(First American) |
214-441-5794 |
888-414-7353 |
888-414-7353 |
888-414-7353 |
| GMAC Homecomings |
866-501-1610 |
319-236-5167 |
800-850-4622 |
866-501-1610 |
| HFC (handles HSBC) |
888-778-3811 |
888-778-3811 |
866-824-0824 |
800-545-4139 |
| Homeq Servicing |
866-554-5325 |
866-574-0832 |
888-639-1102 |
866-574-0832 |
| HSBC |
888-629-8590 |
13-800-525-4139
7-630-617-6891 |
800-679-9896
|
13-800-525-4139
7-630-617-6891 |
| IndyMac Bank |
269-353-2474 |
626-535-2620 |
877-908-4357 |
626-535-2620 |
| JPMorgan Chase |
866-931-9938 |
866-265-6459 |
866-326-0086 |
866-265-6459 |
| Litton Loan Servicing |
713-314-4705 |
713-218-3777 |
866-326-5235
800-548-8665 |
713-218-3777 |
| Met Life Home Loans |
214-441-4594 |
|
888-638-6964 x17204 |
|
| Midland Mortgage |
405-767-5924 |
405-767-5924 |
800-552-3000 x8631 |
405-767-5924 |
| National City Mtg Co |
937-910-3333 |
937-913-7602 |
866-754-0659 |
937-913-7602 |
| Nationstar Mtg LLC (National Bankrptcy Svc) |
972-643-6698 |
972-643-6698 |
877-550-4243 |
972-643-6698 |
| Ocwen Mortgage Corp |
407-737-5693 |
407-737-5199 |
888-554-6599 |
407-737-5199 |
| Option One (changed to American Home Mtg Svcs) |
866-795-6529 |
866-795-6529 |
877-304-3100 |
866-795-6529
|
| Regions Bank |
601-554-2017 |
901-580-3327 |
800-986-2462 |
901-580-3327 |
| RBC |
866-661-0782 |
866-661-0782 |
252-454-4930 |
|
| Saxon Mortgage |
817-665-7970 |
|
817-665-7970 |
|
| SunTrust Mortgage |
|
|
866-922-7364 |
|
| U.S. Bank |
270-689-7977 |
270-689-7977
|
800-365-7900
|
270-689-7977 |
| Wachovia |
210-509-1174 |
210-509-1146 |
866-259-7728 |
210-509-1146 |
| Washington Mutual |
843-673-3509 904-462-2378 |
866-282-5682 |
877-533-8960 |
|
| Wells Fargo Home Mtg |
866-917-1877 |
803-396-6076
|
800-274-7025
|
866-359-5154
|
| Wells Fargo Equity |
866-306-8279 |
866-306-8279 |
800-241-0039 |
866-306-8279 |
|
|
|
|
