Mortgage Servicers (Lenders) Important Phone and Fax Numbers for Loan Modification and Sale of Property (Short Sale)

Important Phone and Fax Numbers

Help this mission and others.
Please report wrong numbers and new numbers.

CHART 1: Loss Mitigation numbers for
                Loan Modifications.
CHART 2: Short Sale/Liquidation numbers.
CHART 3: Bankruptcy Loss Mitigation numbers
                for Loan Modifications.

1st Column: Fax number Letter of Authorization
                    (use ONLY for authorization).
2nd Column: Fax number for Documentation.
3rd Column: Phone number to use for follow up.

NUMBERS FOR ESCALATION

Operation Restoration Escalation
  (has numbers for most CEO areas)
404-963-1082
HAMP Solution Center
  (ensures Servicer Compliance)
866-939-4469
VA Loan help 877-827-3702
FHA National Service Center 888-297-8685
Bank of Amer. HAMP escalation
  (if Borrower does not receive   trial agmt. or permanent  modification).
888-325-6435

LOSS MITIGATION NUMBERS FOR LOAN MODIFICATIONS

MORTGAGE SERVICER Fax No. Letter of Authorization Fax No. Hardship Documentation Borrower Follow-up Phone Number
American Home Mtg 866-795-6529
866-809-6900
866-452-1857 877-304-3100
Americas Servicing Co. 866-453-6315
866-590-8910
866-590-8910 800-662-3806
Aurora Loan Service 303-728-7648 866-517-7976 800-550-0508
Bank of America
  (use Countrywide  numbers if loan formerly CW)
805-520-5019 800-658-0395 800-846-2222
Bank of America Equity (HELOC)     800-963-6362
B B & T 252-293-9058 252-293-9058 800-827-3722 800-790-9502
Carrington Mtg Svcs 949-517-5170 949-517-5220 800-827-3722
Chase Loss Mit 888-249-1593 866-282-5682 877-838-1882
Chevy Chase Bank
  (Sold to Capital One)
301-939-4988 866-913-6123 800-933-9100
Citimortgage 480-753-7832 866-963-0651 800-283-7918
Colonial Savings 817-390-2345 817-810-4633 800-937-6303
Countrywide 805-520-5019 800-658-0395 877-744-7691
EMC 214-626-4704 214-626-4702 866-325-4314
Everhome Mortgage 904-281-6380 904-281-2337 800-669-7724
First Horizon
  (First American handles loan mods)
214-441-5794 817-826-1691 800-489-2966

GMAC Homecomings

866-501-1610 866-340-7541
800-850-4622
Greentree 877-612-2422

877-816-9125

HFC (handles HSBC) 732-352-7519 732-352-7519 800-333-5848 
Homeq Servicing 866-554-5325 866-554-5325 877-867-7378 
HSBC 888-629-8590  888-629-8590
732-352-7519
888-648-3124
IndyMac Bank 269-353-2474 269-353-2474 877-736-5556
JPMorgan Chase 866-931-9938 800-848-9136
Litton Loan Servicing 713-314-4705 713-966-8820 800-548-8665
Met Life Home Loans 214-441-4594 214-441-4594 800-364-7662
Midland Mortgage 260-459-5390 260-459-5390 800-552-3000
National City Mtg Co 937-910-3333 937-910-3333 800-283-7918
800-622-5035
Nationstar Mtg LLC 972-315-6827 972-315-6827 888-850-9398
Ocwen Mortgage Corp 407-737-5693

407-737-6174

877-596-8580
Option One (changed to
American Home Mtg Svcs)
949-790-8505 866-452-1837  877-304-3100
Regions Bank 601-554-2385 601-554-2973 800-748-9498
RBC 866-661-0782 866-661-0782 877-252-8226
Saxon Mortgage 817-665-7970 817-665-7970 888-325-3502
SunTrust Mortgage 804-745-8115 804-745-8115 800-443-1082-opt 3
U.S. Bank 904-268-7179 904-268-7179 888-780-3997
Wachovia 210-509-1174 866-834-7949 866-587-4014
Washington Mutual 843-673-3509
904-462-2378
800-225-5497
732-352-7519 888-926-8937-pri
888-708-4696-sub
Washington Mutual 2nd 206-381-5422 866-931-9938  866-345-4676
Wells Fargo Home Mtg 866-917-1877 866-917-1877  877-216-8448
Wells Fargo Equity 866-834-7949 866-834-7949 866-587-4014 #2

This information is provided free of charge by Operation Restoration. Donations are critically needed to help this mission move forward. If this material has helped you or someone you love, please click on the Donate button below.  May God bless you.

- Anne Batte, Executive Director

SHORT SALE CONTACT NUMBERS

MORTGAGE SERVICER Fax No. Letter of Authorization Fax No. Hardship Documentation Borrower Follow-up Phone Number
American Home Mtg 866-452-1837 866-452-1837 877-304-3100
Americas Servicing Co. 866-359-7363 866-359-7363 866-903-1053
Aurora Loan Service 866-517-7976 866-517-7976 866-521-3828
Bank of America 888-491-4947 888-491-4947 866-880-1232
B B & T 252-293-9058  252-293-9058  800-827-3722
Carrington Mtg Svcs 888.788.7306
Chase 866-282-5682 614-422-7259 866-316-9218
Chevy Chase Bank
  (Sold to Capital One)
972-372-3049
Citimortgage 866-963-0651 866-963-0651 866-272-4749
 
Colonial Savings 817-390-2345 817-390-2345 800-937-6303
Countrywide 888-491-4947 888-491-4947 866-880-1232
EMC 917-849-2677 917-849-2677 888-332-7856
Everhome Mortgage 704-281-2337 704-281-2337 866-680-2555 (NQS)
First Horizon 214-441-7392 214-441-7392 800-364-8662x33805
GMAC Homecomings 866-729-4644  866-729-4644  800-799-9250
HFC (handles HSBC) 800-365-6730x44412
Homeq Servicing 866-597-1227  866-597-1227  888-639-1102
HSBC 800-365-6730x44412
IndyMac Bank 626-583-1370 626-583-1370 866-355-7273
JPMorgan Chase
  General number
866-282-5682 866-282-5682 800-848-9136
866-345-4676
Loan Care 757-466-0380 757-466-0380 800-919-6227 
Litton Loan Servicing 972-653-6389 972-653-6389 800-999-8501
Met Life Home Loans 214-441-7382 214-441-7392 877-844-8789
Midland Mortgage 405-767-5815 405-767-5815 800-552-3000
National City Mtg Co 440-546-6789 440-546-6789 877-NCM-CURE
Nationstar Mtg LLC 469-549-2455 469-549-2455 888-480-2432
Ocwen Mortgage Corp 407-737-6300  407-737-6300  877-596-8580
Option One (changed to American Home Mtg Svcs 866-452-1837 949-790-8505 877-304-3100 
RBC 866-661-0782 866-661-0782 877-252-8226
Regions Bank 601-554-2011 601-554-2011 800-748-9498
Saxon Mortgage 888-240-1885  888-240-1885  888-422-6451x255044 888-649-4816
SunTrust Mortgage 804-675-7399 804-675-7399 866-922-7364
U.S. Bank 866-354-8133 866-354-8133 800-365-7900
Wachovia 210-509-1174 210-257-2736 888-308-3964
Wachovia Equity 866-729-9592 866-729-9592 877-455-6091
Washington Mutual 866-220-4130 866-220-4130 877-533-8960
Wells Fargo Home Mtg 866-917-1877 866-917-1877 866-480-5004
Wells Fargo Equity 866-834-7949 866-834-7949 866-970-7821

This information is provided free of charge by Operation Restoration. Donations are critically needed to help this mission move forward. If this material has helped you or someone you love, please click on the Donate button below.  May God bless you.

- Anne Batte, Executive Director

BANKRUPTCY LOSS MITIGATION NUMBERS FOR LOAN MODIFICATIONS

MORTGAGE SERVICER Fax No. Letter
of Authorization
Fax No. Hardship
Documentation
Borrower Followup
Phone No.
Consent Form Fax
American Home Mtg 866-795-6529 866-795-6529 877-304-3100 866-795-6529
Americas Servicing Co. 866-452-1837 866-452-1837 888-237-9280 866-530-3609
Aurora Loan Service 303-728-7648 308-220-6694 800-550-0509 303-728-7648
Bank of America 716-635-7265 716-635-7236 716-635-2300 716-635-7236
B B & T 252-293-9058 252-296-7200 800-288-2116 704-289-7342
Carrington Mtg Svcs 800-486-5134 800-486-5134 877-267-4051 800-486-5134
Chase Loss Mit 888-249-1593 866-259-8385 877-838-1882 x5219 877-287-7559
Chevy Chase Bank
  (Sold to Capital One)
301-939-4988 301-939-4056 800-933-9100 301-939-4056
7- Phyillis Gosnell
13- KatrinaLishack
Citimortgage 480-753-7832 866-989-2088, 2089  800-310-5734  866-989-2088, 2089 
Colonial Savings 817-390-2345 817-390-2277 800-669-7724  817-390-2277
Countrywide
EMC
Everhome Mortgage 904-281-6380 904-281-6380  800-669-7724  904-281-6380 
First Horizon
  (First American)
214-441-5794  888-414-7353 888-414-7353 888-414-7353
GMAC Homecomings 866-501-1610 319-236-5167 800-850-4622  866-501-1610 
HFC (handles HSBC) 888-778-3811 888-778-3811 866-824-0824  800-545-4139 
Homeq Servicing 866-554-5325 866-574-0832 888-639-1102 866-574-0832
HSBC 888-629-8590 13-800-525-4139
7-630-617-6891
800-679-9896
13-800-525-4139
7-630-617-6891
IndyMac Bank 269-353-2474 626-535-2620 877-908-4357 626-535-2620
JPMorgan Chase 866-931-9938 866-265-6459 866-326-0086  866-265-6459
Litton Loan Servicing 713-314-4705 713-218-3777 866-326-5235
800-548-8665
713-218-3777
Met Life Home Loans 214-441-4594 888-638-6964 x17204
Midland Mortgage 405-767-5924 405-767-5924 800-552-3000 x8631 405-767-5924 
National City Mtg Co 937-910-3333 937-913-7602 866-754-0659 937-913-7602 
Nationstar Mtg LLC (National Bankrptcy Svc) 972-643-6698 972-643-6698 877-550-4243 972-643-6698
Ocwen Mortgage Corp 407-737-5693 407-737-5199 888-554-6599 407-737-5199
Option One (changed to American Home Mtg Svcs) 866-795-6529 866-795-6529 877-304-3100 866-795-6529
Regions Bank 601-554-2017 901-580-3327  800-986-2462 901-580-3327 
RBC 866-661-0782 866-661-0782 252-454-4930
Saxon Mortgage 817-665-7970  817-665-7970
SunTrust Mortgage 866-922-7364  
U.S. Bank 270-689-7977 270-689-7977
 
800-365-7900
270-689-7977 
Wachovia 210-509-1174 210-509-1146  866-259-7728 210-509-1146 
Washington Mutual 843-673-3509 904-462-2378 866-282-5682 877-533-8960
Wells Fargo Home Mtg 866-917-1877 803-396-6076
800-274-7025
866-359-5154
Wells Fargo Equity 866-306-8279 866-306-8279 800-241-0039  866-306-8279

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Sincerely, Anne Batte
Executive Director

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